At Bella & Bear (“we,” “us,” “our”), we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit bellaandbear.com, make a purchase, or interact with our marketing (email, SMS, ads).
Who we are & contact
Bella and Bear 16192 Coastal Hwy Lewes, DE 19958-3608 United States Email:support@bellaandbear.com
User content: product reviews, photos, survey responses.
Inferences: preferences or interests derived from other data (e.g., product categories).
Where we get data
Directly from you: when you browse, create an account, place an order, contact support, submit reviews, or opt in to email/SMS.
Automatically: via cookies, pixels, SDKs, and similar technologies.
Third parties: Shopify (our ecommerce platform), payment processors, analytics/advertising partners (e.g., Google), email/SMS providers (e.g., Klaviyo), review platforms, and social networks when you interact with our pages or ads.
Cookies, ads & analytics
We and our partners use cookies and similar tools to operate our store, measure performance, and personalize content and ads, including remarketing (showing you ads after you visit our site).
Essential cookies: enable core functions like cart and checkout.
Performance & analytics: understand site usage and improve experience.
Advertising & remarketing: deliver and measure relevant ads (e.g., Google Ads, Meta).
Manage ad choices below and adjust cookie preferences via your browser settings or your cookie banner controls. If available, use Cookie Settings to change consent.
Google technologies
We may use Google Analytics and Google Ads (including remarketing). Google may collect or receive information from our site and use it to provide measurement services and target ads. Learn how Google uses data at Google’s partner sites policy.
SMS & email marketing
When you opt in to emails or SMS, you consent to receive marketing messages from us at the provided contact details. Consent is not required to make a purchase. Message and data rates may apply. Frequency varies.
Email: unsubscribe anytime via the link in our emails.
SMS: reply STOP to opt out and HELP for help. Carriers are not liable for delayed or undelivered messages.
We may share your contact and shopping events (e.g., “added to cart,” purchases) with our email/SMS provider (e.g., Klaviyo) to send relevant messages, subject to this Policy.
How we use information
Operate and secure our website and Shopify store.
Process and fulfill orders; provide shipping updates and support.
Personalize site content, recommendations, and marketing.
Measure and improve performance, products, and campaigns.
Service providers/processors: Shopify, payment gateways, fulfillment and shipping partners, email/SMS providers, analytics and ad partners, customer support tools—only to perform services for us.
Advertising partners: to deliver and measure ads; this may be considered “sharing” or a “sale” under some state privacy laws.
Business transfers: during a merger, acquisition, or asset sale.
Legal & safety: to comply with law, protect rights, safety, or prevent fraud.
Retention
We keep personal information as long as necessary for the purposes described above (e.g., order records for tax/accounting), to resolve disputes, and to meet legal requirements. When no longer needed, we take steps to delete or de-identify it.
Your privacy rights
Depending on your location, you may have the right to:
Access, correct, or delete your personal information.
Receive a portable copy of your data.
Opt out of targeted advertising, “sales,” or “sharing” of personal information.
Limit use/disclosure of sensitive information where applicable.
Appeal a rights request decision.
To exercise rights, email support@bellaandbear.com with “Privacy Request” and your request type. We may verify your identity before responding. Authorized agents may submit requests with appropriate authorization.
California, Virginia, Colorado, Connecticut, Utah
Residents may have additional rights under state privacy laws. We do not knowingly sell personal information for money. We may “share” or “sell” (as defined by law) for advertising/analytics. You can opt out below.
GDPR (EEA/UK/Switzerland)
If you are in the EEA/UK/CH, our legal bases include: performance of a contract (orders), legitimate interests (security, analytics, limited direct marketing), consent (non-essential cookies/SMS/email where required), and compliance with legal obligations. You have the right to complain to your local supervisory authority.
Ad & tracking opt-outs
Cookie controls: use your browser settings or our Cookie Settings (if available).
Do Not Sell/Share My Personal Information: If you want to opt out of “selling” or “sharing” as defined by certain state laws, visit /pages/do-not-sell or email support@bellaandbear.com.
Global Privacy Control (GPC): We honor GPC signals as a request to opt out of targeted advertising/sale where legally required.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure.
Children’s privacy
Our site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us to request deletion.
International transfers
If you access our site from outside the United States, your information may be transferred to, stored, and processed in the U.S. and other countries, which may have different data protection laws than your country.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted here with a new effective date.
Contact us
Questions or requests about this Privacy Policy?
Email:support@bellaandbear.com Mail: Bella and Bear, 16192 Coastal Hwy, Lewes, DE 19958-3608, United States
Platform notice: Our store is hosted on Shopify. See Shopify’s Privacy Policy for details on how Shopify processes data as our service provider.
Products
Are Bella & Bear products vegan and cruelty-free?⌄
Yes. All Bella & Bear products are 100% vegan and never tested on animals. They are made using plant-based ingredients and created with care for both your skin and the planet.
Are your products suitable for sensitive skin?⌄
Our formulas are designed to be gentle and suitable for most skin types, including sensitive skin. We always recommend performing a patch test before full use.
What ingredients do you use?⌄
Bella & Bear products are made with plant-based ingredients and avoid harsh additives like parabens and phthalates.
Can I use Bella & Bear products during pregnancy?⌄
Our products are made using gentle, plant-based ingredients. However, we recommend consulting your healthcare provider for personalized advice.
Shipping
How long does shipping take?⌄
Orders are typically processed within 2 business days. Once shipped, delivery usually takes 4-5 business days depending on location.
Do you ship internationally?⌄
Yes. International shipping is available and calculated at checkout based on location and weight
Will I receive tracking information?⌄
Yes, once your order ships, you’ll receive tracking details via email.
Do you offer free shipping?⌄
Free shipping may be available depending on promotions or order value. This will appear at checkout when applicable.
Returns & Refunds
Do you accept returns?⌄
Due to the nature of personal care products, we are unable to accept returns on opened items.
What if my order arrives damaged?⌄
Please contact us and we’ll be happy to help resolve it.
Can I cancel or change my order?⌄
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to assist.
Orders & Payment
What payment methods do you accept?⌄
We accept major credit cards and secure checkout options available at checkout.
Can I send a gift?⌄
Yes, many of our products and sets are perfect for gifting.
Sustainability
Is Bella & Bear environmentally conscious?⌄
We aim to create products that are kind to both skin and the world around us.
Our formulas are:
• 100% vegan • Cruelty-free • Made with plant-based ingredients
Do you use sustainable packaging?⌄
We’re continuously working toward more responsible packaging choices and reducing unnecessary waste wherever possible.
Cannot find what you are looking for? We warmly invite you to contact us.
Cannot find what you are looking for? We warmly invite you to contact us.
