Support
Products
Are Bella & Bear products vegan and cruelty-free? ⌄
Yes. All Bella & Bear products are 100% vegan and never tested on animals. They are made using plant-based ingredients and created with care for both your skin and the planet.
Are your products suitable for sensitive skin? ⌄
Our formulas are designed to be gentle and suitable for most skin types, including sensitive skin. We always recommend performing a patch test before full use.
What ingredients do you use? ⌄
Bella & Bear products are made with plant-based ingredients and avoid harsh additives like parabens and phthalates.
Can I use Bella & Bear products during pregnancy? ⌄
Our products are made using gentle, plant-based ingredients. However, we recommend consulting your healthcare provider for personalized advice.
Shipping
How long does shipping take? ⌄
Orders are typically processed within 2 business days. Once shipped, delivery usually takes 4-5 business days depending on location.
Do you ship internationally? ⌄
Yes. International shipping is available and calculated at checkout based on location and weight
Will I receive tracking information? ⌄
Yes, once your order ships, you’ll receive tracking details via email.
Do you offer free shipping? ⌄
Free shipping may be available depending on promotions or order value. This will appear at checkout when applicable.
Returns & Refunds
Do you accept returns? ⌄
Due to the nature of personal care products, we are unable to accept returns on opened items.
What if my order arrives damaged? ⌄
Please contact us and we’ll be happy to help resolve it.
Can I cancel or change my order? ⌄
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to assist.
Orders & Payment
What payment methods do you accept? ⌄
We accept major credit cards and secure checkout options available at checkout.
Can I send a gift? ⌄
Yes, many of our products and sets are perfect for gifting.
Sustainability
Is Bella & Bear environmentally conscious? ⌄
We aim to create products that are kind to both skin and the world around us.
Our formulas are:
• 100% vegan
• Cruelty-free
• Made with plant-based ingredients
Do you use sustainable packaging? ⌄
We’re continuously working toward more responsible packaging choices and reducing unnecessary waste wherever possible.
Cannot find what you are looking for? We warmly invite you to contact us.
Cannot find what you are looking for? We warmly invite you to contact us.