Shipping
Bella & Bear — Shipping Policy
Effective date: 10/10/2025
Where We Ship
We currently ship domestically within the 48 contiguous United States. We also ship to Alaska, Hawaii, and U.S. territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) upon request.
At this time, we do not deliver to P.O. Boxes, APO/FPO/DPO addresses, or freight forwarding services.
Domestic Shipping (Contiguous U.S.)
- Processing time: Orders are typically picked and packed within 2 business days of payment. Please allow up to 4 business days before contacting us if you haven’t received your tracking email.
- Transit time: Once shipped, most packages arrive within 4–5 business days, depending on destination and carrier service levels.
- Carriers: We primarily use trusted carriers such as USPS, UPS, and FedEx to ensure safe, trackable delivery.
- Order tracking: A shipping confirmation with tracking details will be emailed once your order leaves our facility. You can follow your package directly from that email.
Delivery times are estimates and may vary based on carrier performance, weather, or volume-related delays.
Shipping to Alaska, Hawaii, and U.S. Territories
For delivery to Alaska, Hawaii, or U.S. territories, shipping rates and timelines may vary. Please contact us at support@bellaandbear.com prior to ordering for a custom shipping quote and estimated delivery window.
International Shipping
We offer international shipping to select countries. Shipping rates are calculated at checkout based on destination, weight, and carrier options available for your location.
- International customers are responsible for any customs duties, taxes, or import fees assessed by their country.
- Delivery timelines vary by destination and carrier but typically range from 7–21 business days after shipment.
If your country is not listed at checkout, please email support@bellaandbear.com for assistance.
Processing & Delivery Times
Most orders ship the next business day. However, processing time depends on product availability and does not include weekends or holidays. Delivery time is measured from the date your order ships, not the date it was placed.
Shipping Delays & Conditions
While we do our best to ship every order quickly and securely, unforeseen conditions (e.g., carrier delays, severe weather, high seasonal demand, or customs inspections) can occasionally cause delays. These events are outside our direct control, but we will always communicate updates if we become aware of significant issues.
Order Issues & Lost Packages
- If your order has not arrived within the estimated delivery window, please check your tracking information and contact the carrier first.
- If the carrier cannot locate your package, email us at support@bellaandbear.com within 14 days of the expected delivery date, and we’ll assist in resolving the issue.
Shipping Accuracy
Please verify your shipping address carefully at checkout. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses provided by the customer.
Communication & Support
If you have any questions about shipping, your order status, or need assistance, please contact us:
Email: support@bellaandbear.com
Contact Form: Use our Contact Form
When emailing, please include your order number, name, shipping address, and a detailed description of your question or issue. This ensures we can assist you as efficiently as possible.
Refunds & Returns
For returns, exchanges, or refund requests, please refer to our Returns & Refunds Policy.
Important Notice
Current shipping conditions: Due to occasional carrier network delays or weather impacts, delivery may take longer than expected. We appreciate your patience and assure you that we will process your order as quickly and securely as possible.
Shipping FAQ
How long does it take to process and ship my order?
Most orders are picked, packed, and shipped within 2 Business days. During busy seasons or sales, please allow up to 4 business days before tracking is issued. You’ll receive an email with tracking details as soon as your package leaves our facility.
How long will delivery take after my order ships?
Most packages arrive within 4–5 business days once shipped, depending on your location and carrier performance. Delivery times may vary during holidays or due to weather, carrier delays, or volume spikes.
Which carriers do you use?
We primarily use USPS, UPS, and FedEx for domestic shipping within the United States. International orders are shipped using the best available carrier for your region, determined at checkout.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and options are calculated at checkout. Please note that international customers are responsible for any customs duties, import taxes, or fees charged by their country.
Can I track my order?
Yes. Once your order ships, we’ll send you a confirmation email with a link to your tracking information. You can follow your shipment directly from that email or via your account page (if you created one during checkout).
What if my package is delayed or lost?
If your order hasn’t arrived within the estimated timeframe, please check your tracking link first. If it shows no movement for several days or is marked as delivered but not received, contact the carrier directly. If the issue isn’t resolved, email us at support@bellaandbear.com within 14 days of the expected delivery date — we’ll be happy to assist.
Do you offer expedited shipping?
Expedited and priority shipping options may be available at checkout for an additional fee. Rates and estimated delivery windows are displayed before you confirm your purchase.
How do I change or cancel my order?
Because we process orders quickly, we can’t guarantee changes or cancellations once submitted. If you made an error or wish to cancel, email support@bellaandbear.com immediately with your order number and details — we’ll do our best to assist before fulfillment begins.
Who do I contact for help with my shipment?
For any shipping-related questions or concerns, please contact our customer care team at support@bellaandbear.com or use our Contact Form. Include your order number and full details so we can resolve your inquiry quickly.