Bella & Bear Shipping Protection Terms
Last updated: August 10, 2026
Bella & Bear Shipping Protection is an optional service available at checkout that provides additional protection for eligible orders that are lost, stolen, or damaged during delivery.
If you purchase Shipping Protection and something goes wrong with your delivery, you can submit a claim to Bella & Bear for review. Approved claims will be resolved with a replacement or refund, at Bella & Bear’s discretion.
What Shipping Protection Covers
Shipping Protection may cover:
- Orders lost in transit
- Packages that are stolen after delivery
- Orders marked as delivered but not received
- Products damaged during transit
Coverage applies only to the order for which Shipping Protection was purchased.
Lost Packages
If tracking has stopped updating and your package appears to be lost in transit, you may submit a claim after 7 days without a carrier update for domestic U.S. shipments.
For international shipments, please allow 14 days without a tracking update before submitting a lost-package claim.
We may ask you to wait longer when a carrier is experiencing a known delay or when tracking indicates that delivery is still reasonably expected.
Packages Marked Delivered But Not Received
If tracking shows your package as delivered but you cannot locate it, please first check around your property, with household members or neighbors, and with the carrier where appropriate.
Please allow 48 hours after the carrier marks the package delivered before submitting a claim, as packages are sometimes scanned as delivered before they physically arrive.
Claims for packages marked delivered must be submitted within 7 days of the recorded delivery date.
Bella & Bear may request additional information when reviewing these claims.
Stolen Packages
Shipping Protection may cover packages that are stolen following confirmed carrier delivery.
Bella & Bear reserves the right to request supporting information for suspected theft, particularly for high-value orders or repeated claims.
Damaged Orders
If your order arrives damaged during transit, please submit your claim within 7 days of delivery.
We may ask you to provide photographs of:
- The damaged product
- The shipping box or mailer
- The shipping label
- Any visible damage to the packaging
Please keep the damaged product and packaging until your claim has been resolved.
What Isn't Covered
Shipping Protection does not cover:
- An incorrect or incomplete shipping address entered by the customer
- Packages refused by the recipient
- Packages returned to sender due to customer error or failure to collect the shipment
- Normal product dissatisfaction or change-of-mind returns
- Damage caused after delivery
- Claims submitted outside the applicable claim period
- Orders where Shipping Protection was not purchased
- Fraudulent, misleading, or abusive claims
Issues involving an incorrect, missing, or defective product packed by Bella & Bear are handled under our normal customer service policies and do not require Shipping Protection.
Replacement or Refund
Approved claims may be resolved by replacement or refund at Bella & Bear's discretion.
Replacement products are subject to availability. If an item is unavailable, we may substitute an appropriate resolution or issue a refund.
Shipping Protection fees are non-refundable once an order has shipped.
International Orders
International orders are eligible for Shipping Protection unless otherwise stated at checkout.
Shipping delays caused by customs processing are not considered lost packages while tracking continues to show the shipment moving through the delivery or customs network.
Customs duties, taxes, import charges, and packages delayed or held because these charges have not been paid are not covered by Shipping Protection.
Fraud & Abuse
Bella & Bear reserves the right to deny claims where there is evidence of fraud, misrepresentation, abuse of the Shipping Protection program, or an unreasonable pattern of claims.
We may request additional documentation or information before approving a claim.
Shipping Protection Is Optional
Bella & Bear Shipping Protection is an optional service. Customers may choose to check out without purchasing Shipping Protection.
Shipping Protection is provided directly by Bella & Bear and is not an insurance policy.
Purchasing or declining Shipping Protection does not affect any rights you may have under applicable consumer protection law.
How to Submit a Claim
If you purchased Bella & Bear Shipping Protection and need assistance with an eligible delivery issue, please submit your claim through our Shipping Protection Claim page.
Have your order number and the email address used to place your order available.