Botanical FAQ's
Frequently Asked Questions
Our Products & Philosophy
Are your products cruelty-free? Yes. Committed to kindness and ethical practices, all Bella & Bear products are proudly cruelty-free. We never test our formulas on animals, and we partner with suppliers who share our values.
Are your products vegan? Yes. Our entire product line is 100% vegan. We formulate without any animal-derived ingredients or by-products.
Are your products suitable for sensitive skin? Our products are formulated with high-quality, gentle ingredients to be suitable for most skin types. However, as every individual's skin is unique, we always recommend performing a patch test on a small area of skin before incorporating any new product into your routine.
What do you mean by 'small batch'? To ensure maximum potency and freshness, each botanical product is mindfully crafted in small batches right here in the USA. This meticulous process allows for the highest level of quality control and ensures that the active ingredients in your formula are as effective as possible.
Are your products formulated to be gluten-free? Yes. Our formulas are created without the use of gluten-containing ingredients.
Can I use your products if I'm pregnant or breastfeeding? We recommend that you consult with your doctor or healthcare provider before introducing any new products into your skincare routine during pregnancy or while breastfeeding.
What is the shelf life of your products? Once opened, we recommend using our products within 12 months for optimal freshness and efficacy. You can find the "Period After Opening" symbol (an open jar with a number, e.g., "12M") on our packaging.
Tell me more about your packaging. We are committed to thoughtful packaging. Our products are housed in sustainable glass bottles to protect the integrity of the formulas from light and air. We use protective pump and spray dispensers to prevent contamination and ensure a pure, hygienic application every time.
Orders & Shipping
How long will it take for my order to be processed? We process all orders within 1 business day. Orders placed before 2 PM Central Time are normally processed and shipped the very same day.
When will my order arrive? We ship via trusted carriers including FedEx, UPS, USPS and DHL. Shipping times will vary based on your location and the service selected. Once your order has been shipped, you will receive a tracking number to monitor its journey to you.
How can I track my order? As soon as your order ships, we will send you a shipping confirmation email that includes a tracking link and number for your convenience.
Do you offer free shipping? Yes, we are pleased to offer free standard shipping on all U.S. orders of $30 or more.
Do you ship internationally? Yes, we ship worldwide. International shipping rates and delivery times will be calculated at checkout based on your location.
Returns & Exchanges
What is your return policy? We accept returns within 30 days of the delivery date for any items that are unopened and unused. To start a return, please contact our support team.
What if my product arrives damaged or is incorrect? We are so sorry for the inconvenience. Please contact us immediately at support@bellaandbear.com with your order number and a photo of the issue, and our team will be happy to make it right.
Are shipping charges refundable? Shipping and handling charges are non-refundable, unless you received a defective or incorrect item due to an error on our part. When returning an item for which you are eligible for shipping reimbursement, please use a standard ground delivery service, as reimbursement will only be made at this rate.
Still Have Questions?